These Terms and Conditions govern the relationship between SUGAR JOB EOOD, with its registered seat and address of management at 11 Angel Kanchev St., Sofia, Bulgaria, Company Registration Number (UIC): 203833298, and the users of the website. The company can be contacted at:
+359 877 774377 and [email protected]
A contract between the parties is formed upon making a reservation via the website, by telephone, email, or on-site at the hotel, as well as upon confirmation of the reservation by the hotel. By making a reservation or checking in, the client accepts these Terms and Conditions.
The terms and conditions for payments, cancellations, and reservation changes, including applicable fees and refund conditions, are set out in detail in these Terms and Conditions and are binding on the client from the moment the reservation is made
RESERVATIONS AND ACCOMMODATION
The management of SUGAR JOB EOOD undertakes to provide the services requested and paid for by the client through an online reservation in full quantity and quality, in accordance with the information provided by the client in the reservation form, including: client name, period of stay, number of nights, number of adults and children, and price per night.
All client requests entered in the “Notes” field of the reservation form will be accommodated where possible.
In case a reservation with breakfast is selected, breakfast is served at the “Paradise Bay” restaurant, located 250 meters from the hotel. Guests will be informed in advance and have the right to refuse this service at any time during their stay, with a refund provided for any unused portion of the service.
For the purposes of reservations, children are considered only those who have not reached the age of 12 as of the date of arrival at the hotel.
Pets are not allowed in the hotel. In the event that a guest arrives for check-in with a pet, the hotel reserves the right to refuse accommodation and to provide a partial refund of the amount paid.
PRICES AND PAYMENT
The prices on the website of SUGAR JOB EOOD are in EURO and include VAT, tourist tax, and insurance. The total amount due from the client is calculated automatically, depending on the number of days, number of adults and children, and the current pricing offer for the respective period.
When making online reservations, depending on the selected rate, it is required to pay either 100% of the total reservation amount or the value of the first night at the time of booking, via debit/credit card or by bank transfer within the specified period after the reservation is made.
SUGAR JOB EOOD reserves the right to change prices and special offers on its website depending on demand and current availability. For reservations that have already been made, confirmed, and paid, the amount due remains unchanged regardless of any new pricing offers introduced thereafter.
CANCELLATIONS AND CHANGES TO RESERVATIONS
* The hotel operates a dynamic pricing system, under which room rates, payment terms, cancellation and modification policies, and other booking conditions may vary depending on demand, occupancy, length of stay, availability, and other commercial factors.
* For each reservation, the rates and terms confirmed at the time of booking shall apply. Any subsequent changes to rates, promotions, or booking conditions published on the website will not affect reservations that have already been confirmed.
In the event of cancellation, non-use, or modification of an already paid online reservation by the client, SUGAR JOB EOOD shall, upon request, refund the amount paid, subject to the applicable cancellation fee:
Changes to a reservation without penalty may be made up to 7 days* prior to the check-in date.
Cancellations without penalty may be made up to 7 days* prior to the check-in date.
In case of modification or cancellation after this period, a penalty equal to the prepaid deposit shall be due.
In the event of a refund, all transfer-related costs (bank fees and others) shall be borne by the client. Refunds due to cancellations are processed within up to 30 days, depending on the payment method, and are made exclusively to the bank account from which the payment was received. Card details are processed solely by the intermediary bank and are not stored by us.
METHODS OF PAYMENT
Payments can be made using the following methods:
We accept payments with Visa, Visa Electron, V Pay, MasterCard, MasterCard Electronic, and Maestro cards. When selecting this payment method, you will be redirected to a secure payment page of our обслужваща банка (UBB), where you will be required to enter your card details.
If you are registered in the authentication schemes Verified by VISA or MasterCard SecureCode, an authentication page of your issuing bank will open, where you will need to enter your authentication password. Upon successful transaction, a payment confirmation receipt will be displayed on the screen, which you may print or save.
Your card details are processed solely by the intermediary bank and are not stored by us.
To protect you against misuse when paying with your Visa or MasterCard, we apply best practices recommended by international card organizations:
At the time of online reservation, the specified amounts will be automatically charged to your card upon completion of the payment process.
For security reasons, the maximum amount payable by card is EUR 1550
Payment of the specified amount must be completed within the deadline indicated after making the reservation. After completing the transfer, it is recommended to send a copy of the payment document to [email protected], обязательно including the reservation number in the payment reference.
For reservations with a check-in date within the next 3 days, it is recommended to choose payment in cash at the reception in order to speed up the processing of the reservation.
IMPORTANT!
If an online reservation is not paid within the specified deadline, and in the case of payment by bank transfer no copy of the payment document is provided, the reservation will be automatically cancelled by the reservation system.
If you are unable to complete the payment for an already made online reservation, please notify us at [email protected] or by phone at +359 877 774377. In case of failure to comply with this requirement, SUGAR JOB EOOD reserves the right to seek liability and apply penalties for reservations made but not paid.
REFUNDS
In the event that the client cancels the reservation under the conditions specified above, we will refund the amount using the same payment method used for the original reservation, within one month from the date of cancellation.
Refunds for payments made by bank card or bank transfer can only be issued to the same bank card or bank account used for the original payment. All bank fees related to the transaction shall be borne by the client.
The Hotel has the right to:
The Hotel undertakes to:
The Client has the right to:
The Client undertakes to:
By using the website and the hotel’s services, the user declares that they have read, understood, and agree to comply with these Terms and Conditions.